RETURN POLICY

If you’re not satisfied with your purchase in any way, you are able to return the item(s) within 30 days. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

If 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve contacted the credit card company and bank, and you still have not received your refund yet, please contact us at support@gotosmokeshop.com.

Gifts

If the item(s) was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to their residence, we will send a refund to the gift-giver and he/she will coordinate your return. 

Shipping

To return your product, you mail your item(s) to: 13231 Northend Ave, Oak Park MI 48237, United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, please consider using a shipping service with tracking capabilities or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Please feel free to contact us regarding any information on our return policy.